EXIN SIAMP EXAM SIMULATIONS & SIAMP TEST QUESTIONS FEE

EXIN SIAMP Exam Simulations & SIAMP Test Questions Fee

EXIN SIAMP Exam Simulations & SIAMP Test Questions Fee

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EXIN SIAMP Exam Syllabus Topics:

TopicDetails
Topic 1
  • Run and Improve: In this part, candidates are tested for their ability to operate the SIAM framework. It also covers improving monitoring the performance and making sure that necessary adjustments are made.
Topic 2
  • SIAM Practices Across the Stages: In this section of the exam, the focus is given to the application of core practices throughout the whole lifecycle.
Topic 3
  • Implement: In this section, the focus is given to using the SIAM framework in action and establishing governance.
Topic 4
  • Discovery and Strategy: In this section, the focus is given to identifying service integration needs and designing the SIAM model.
Topic 5
  • Plan and Build: This section of the exam focuses on defining roles, responsibilities, processes, and technologies for SIAM adoption and deployment.

EXIN SIAM Professional Exam Sample Questions (Q57-Q62):

NEW QUESTION # 57
The SIAM Project Board has decided that the service integrator will be external. The external service integrator has been charged with establishing the governance framework to monitor and measure performance of the ZYX SIAM ecosystem What will contribute most to the complexity of the governance framework??

  • A. ZYXG's IT strategy and local service providers
  • B. ZYX's merger with a Japanese competitor
  • C. ZYXUK's lack of attendance at the Change Approval Forum
  • D. ZYXD's job descriptions and operating procedures

Answer: B

Explanation:
Introduction:
* The complexity of the governance framework in a SIAM ecosystem can be influenced by various factors.
Analyzing the Options:
* Option A:
* ZYX's merger with a Japanese competitor.
* Mergers typically introduce significant complexity due to differences in organizational cultures, processes, and systems.


NEW QUESTION # 58
ZYXS has been selected as the service integrator. The ZYXS Service Management and Service Desk Lead is the process owner of the change management process. Service providers are allowed to develop their own procedures. The IT Director has asked for a metric for the change management process that aligns with the SIAM principles of measurement Which is the best metric?

  • A. Amount of changes not submitted to the CAT on-time
  • B. Consistent achievement of high-quality service provider changes
  • C. Percentage of approved changes achieving the stated outcomes
  • D. Number of normal changes not recorded by the service provider

Answer: C

Explanation:
* SIAM Principles of Measurement:Metrics in a SIAM environment should focus on outcomes, continuous improvement, and the overall effectiveness of processes across the ecosystem.
* Outcome-Based Measurement:The percentage of approved changes achieving the stated outcomes directly reflects the effectiveness of the change management process. It measures whether changes deliver the intended benefits without adverse effects.
* Comparison of Metrics:
* Amount of changes not submitted to the CAB on-time focuses on process adherence but not on the effectiveness of changes.
* Consistent achievement of high-quality service provider changes is important but needs a more specific metric to quantify quality.
* Number of normal changes not recorded by the service provider indicates compliance issues but not process effectiveness.
* Alignment with SIAM Goals:The chosen metric should align with SIAM's goals of integrated service management and continuous improvement by providing actionable insights into the effectiveness of change management.
* Continuous Improvement:Measuring the percentage of changes achieving the stated outcomes helps identify areas for improvement in the change management process and aligns with SIAM's focus on delivering value through effective service management.
References:
* SIAM Foundation Body of Knowledge (BoK), Chapter on Performance Management and Measurement
* SIAM Professional Body of Knowledge (BoK), Change Management Sections


NEW QUESTION # 59
ZYXS has been chosen as the service integrator. Immediately after implementation an issue has arisen with a high priority incident. OUTSCO and ZYXD are passing the incident between them and are blaming each other for not owning the solution. Meanwhile the incident is approaching its target resolution time and may breach its service level What should ZYXS do first?

  • A. Request a meeting with the purchasing department to get a definitive contractual view of responsibility
  • B. Escalate the dispute to a SIAM governance lead in ZYXH who has the authority to make an enforceable decision
  • C. Call a meeting of the senior representatives of OUTSCO and ZXYD to agree on an approach
  • D. Convene an immediate meeting with OUTSCO and ZYXD to agree steps to resolve the incident

Answer: A

Explanation:
Urgency of the Situation:
A high-priority incident is close to breaching its service level, necessitating immediate action to resolve the issue and prevent further impact.
Immediate Resolution Steps:
Convening an immediate meeting with OUTSCO and ZYXD allows for direct and prompt communication between the involved parties.
This meeting aims to agree on concrete steps to resolve the incident quickly, focusing on collaboration rather than assigning blame.
Role of the Service Integrator:
As the service integrator, ZYXS is responsible for coordinating the resolution efforts and ensuring that all parties work together effectively.
Facilitating this meeting demonstrates proactive leadership and the ability to manage critical incidents.
Preventing Escalation:
Addressing the issue immediately helps prevent escalation to higher authorities or governance bodies, which can delay resolution and increase tension between providers.
Reference:
SIAM Professional Body of Knowledge (BoK) emphasizes the importance of prompt and effective incident management.
ITIL 4: Create, Deliver and Support (CDS) includes guidelines for managing incidents and ensuring timely resolution.
SIAM Professional Body of Knowledge (BoK), Chapter on Incident Management ITIL 4: Create, Deliver and Support (CDS), Section on Incident Management


NEW QUESTION # 60
ZYX has used a phased approach for implementing the SIAM model
-ZYXS is the service integrator and provides the service desk for the SIAM ecosystem
-NETSCO had all network services transitioned to them
-OUTSCO has been selected to provide hosting services
The next phase is to transition all services currently hosted by ZYXS and ZYXD to OUTSCO Due to time pressures, it has not been possible to test how the services will perform after transition.
The ZYX CEO is concerned about the risks to the services and the ability of ZYX to be able to carry out its business activities She wishes that an early life support (ELS) function is implemented What approach should be taken to resolve incidents and problems caused by the transition of services?

  • A. Complete the transition over a weekend when the number of people using the services will be low
  • B. Establish a data room containing all information about the services so that facts and data can be quickly checked
  • C. Set up a short-term function with staff from BANKSCO, ZYXS. ZYXD: ZYXG. NET$CO and OUTSCO
  • D. Ensure that the ZYXS service desk is fully briefed and ready to handle any increase in call and incident volumes

Answer: C

Explanation:
* Early Life Support (ELS):ELS involves providing additional support during the initial period after a transition to ensure stability and address any issues promptly.
* Comprehensive Coverage:Setting up a short-term function with staff from all involved parties ensures comprehensive coverage and expertise in resolving incidents and problems caused by the transition.
* Collaboration:Including staff from various service providers and internal teams fosters collaboration and knowledge sharing, essential for quick problem resolution.
* Risk Mitigation:This approach directly addresses the CEO's concerns about risks to services and business activities by ensuring that experienced staff are available to handle issues as they arise.
* Service Desk Preparation:While ensuring the service desk is ready to handle increased volumes is important, it alone is insufficient without dedicated resources to address specific transition-related issues.
* Data Room:Establishing a data room is beneficial for information access but does not provide the
* necessary hands-on support required during the transition.
References:
* SIAM Foundation Body of Knowledge (BoK), Chapter on Transition Planning and Support
* SIAM Professional Body of Knowledge (BoK), Early Life Support Sections


NEW QUESTION # 61
The ZYX Board of Directors is considering which SIAM structure should be selected for the ZYX SIAM model What is most likely to influence the selection?

  • A. Planned expansion of ZYX into other countries
  • B. The content of the report from SIAMRUS
  • C. The attitude of the ZYXUK Directors
  • D. Understanding existing capabilities in ZYX

Answer: D

Explanation:
* Selection Criteria:
* Choosing the appropriate SIAM structure involves assessing various factors that influence the organization's ability to implement and manage the model effectively.
* Existing Capabilities:
* Understanding the current capabilities within ZYX is crucial as it determines the organization's readiness for different SIAM structures.
* This includes evaluating the skills, processes, and infrastructure already in place.
* Influence on Structure:
* The existing capabilities will help decide whether an internal, external, hybrid, or lead supplier model is most suitable.
* If ZYX has strong internal capabilities, it may lean towards an internal or hybrid model.
Conversely, if capabilities are lacking, an external integrator might be preferred.
* Strategic Alignment:
* Aligning the SIAM structure with existing capabilities ensures that the transition is smooth, cost-effective, and aligned with strategic goals.
* References:
* SIAM Professional Body of Knowledge (BoK), Chapter on SIAM Structure Selection
* ITIL 4: Create, Deliver and Support (CDS), Section on Assessing Organizational Capabilities References:
* SIAM Professional Body of Knowledge (BoK), Chapter on SIAM Structure and Sourcing
* ITIL 4: Direct, Plan and Improve (DPI), Section on Strategic Planning


NEW QUESTION # 62
......

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